FREQUENTLY ASKED QUESTIONS

FAQ - Frequently Asked Questions

Frequently Asked Questions

1. How do I find the right size for my horse?

Our products are available in different sizes. With headstalls, the actual length of the individual straps is particularly important in addition to the stated size. If you are unsure which size or version is suitable for your horse, please contact us. We can help you choose and, if required, measure a specific headstall for you.

2. Can I have a headstall customized to my wishes?

Yes. With our Custom Made service, you can combine headstalls and spur straps with suitable buckles and conchos. Add the desired parts to your shopping cart and let us know under “Additional Information” during checkout that you would like us to assemble them for you.

3. How long does shipping take?

Items that are in stock are normally dispatched within 1–3 working days after the order has been placed. Custom-made, specially adapted or non-stock items may take longer. You will receive shipping information once your order has been dispatched.

4. How much are the shipping costs?

Standard shipping within Germany costs €6.90. Shipping to selected EU countries currently costs €16.00. Delivery to other countries is available on request.

5. Can I change or cancel my order?

Changes or cancellations are possible as long as the order has not yet been processed or shipped. If you need to change an order, please contact us as soon as possible by email or via the contact form.

6. How can I pay?

Depending on the order, different payment methods are available. These include bank transfer in advance, PayPal and credit card. Additional payment options may be offered through PayPal. The payment methods available for your order are shown during checkout.

7. Can I return a product if it doesn't fit?

Consumers generally have a 14-day right of withdrawal. Returns are subject to the information provided in our withdrawal policy and returns page. The statutory right of withdrawal may not apply to individually manufactured goods or goods clearly tailored to personal requirements. This is separate from any voluntary exchange policy.

8. Are your products also suitable for show use?

Yes. Our range includes both training tack and show tack. This includes Western headstalls, spur straps, buckles and conchos in different designs. For show equipment, leather color, hardware, design and the combination of individual components can be just as important as the intended use.

9. What do I do if an item is not available?

We keep many products in stock. If a product is currently unavailable, you can still contact us. We will check whether the item can be reordered and what delivery time can be expected.

10. Do you also offer gift vouchers?

Yes. We offer a printable voucher as a PDF. The voucher can be used for the entire range in our online shop, and you can choose the amount and add a personal message. It is normally sent to the email address provided within 24 hours.

11. How safe are my data with you?

We process personal data in accordance with our privacy policy and applicable legal requirements. For order processing, data may be transmitted to the service providers required for payment, shipping or other parts of the transaction. Details can be found in our privacy policy.

12. Can I reach you by phone?

We are currently not available by phone. You can contact us by email, contact form, Facebook or Instagram. If you have questions about products, sizing or individual combinations, we are happy to help.

13. How can I return ordered goods?

If you would like to exercise your right of withdrawal, please contact us by email first. We will provide you with the information required for the return. Please do not send goods back without contacting us.

The items must be returned in accordance with our return conditions, undamaged, clean and suitably packed. You bear the direct costs of returning the goods. Further information is available on our “Returns” page and in our withdrawal policy.

14. Can I have my order delivered to a Packstation or a different delivery address?

Yes. You can have your order delivered to a Packstation, post office or another delivery address. Enter the alternative delivery address during checkout or in your customer account. For a Packstation, please also provide the relevant Packstation number.