FREQUENTLY ASKED QUESTIONS
FAQ - Frequently Asked Questions
How can I return ordered goods?
If you would like to exercise your right of withdrawal, please contact us beforehand at the email address provided. You will then receive all the necessary information for the return from us. Please do not send the goods back without comment. Please note that the goods must still be sealed, clean and packed in a box. You bear the direct costs of returning the goods. For more information, please refer to the cancellation policy.
What payment methods can I choose at Westernhorse Tack?
Payment is possible in advance, PayPal.
Can I have it delivered to a Packstation or a different delivery address?
You are also welcome to have your order sent to a Packstation or post office. To do this, simply enter a different delivery address in your customer account. Please do not forget to include the number of your packing station in your information.
Individual assembly "Custom Made"
You have found a headpiece/spur straps, buckles and conchos that you like and would like us to assemble it for you, then put everything together in the shopping cart. When completing your order, let us know under "Additional Information" whether we should assemble everything for you.
If you order several headpieces, please let us know which headpiece we should assemble with which buckles and conchos in "Additional information" before completing the order. When choosing a double eared headjoint let us know if we should assemble it as a single eared or double eared headjoint. Please note that not every headpiece can be modified in the shop.
Please note that you will need additional material such as screws, nails, etc. when assembling. This is not supplied by default.
As a little help use our Custom Made Conifgurator.
Our standard colors for headers
You can see our standard colors on the following picture from left to right.
- russet (- light)
- chestnut (- light oiled)
- dark chestnut (- slightly reddish)
- brown (- dark brown)
These are just a small selection of possible leather colors that are available from us. We also have bridles in the colors antique russet, antique chestnut and antique dark chestnut. The basic colors here are russet, chestnut and dark chestnut with an antique finish. Most of our headjoints are also available in black - to order.
